To be eligible for a return, your item must be in the same condition as when you received it—unused, unworn, with all tags intact, and in its original packaging. A receipt or proof of purchase is also required.
Note: Products with opened or torn lamination are not eligible for return.
To request a return, please contact us at info@sama3ati.com. Once your return is approved, we’ll provide a return shipping label and clear instructions on how and where to send your item. Items returned without prior approval will not be accepted.
For any return-related inquiries, feel free to reach us at info@sama3ati.com.
Damages and Issues Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exchanges To receive a different item, kindly return the original product first. Once your return is accepted, you may place a new order separately.
Refunds Once we’ve received and inspected your return, we’ll notify you of the refund status. If approved:
Card Payments: Refunded directly to your original payment method. Please allow up to 5 business days for processing by your bank.
Cash on Delivery (COD): Refunds will be issued either by cash or through Wish Wallet, as per your preference.
